This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: ‍dataprivacy@lunettaweddings.com

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Gender

• Pronoun preferences

• Occupation

• Date of birth

• Marital status

• Third party information (such as family members or other relevant parties)

• Payment details (including card or bank information for transfers and direct debits)

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Usage data (including information about how you interact with and use our website, products and services)

• Health information (such as accessibility needs)

• Information relating to compliments or complaints

• Video and audio recordings

• Records of meetings and decisions

• Account access information

• Website user information

We also collect or use the following special category information to provide and improve products and services for clients. This information is subject to additional protection due to its sensitive nature:

• Religious or philosophical beliefs

• Health information

• Sexual orientation information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Purchase or service history

• Account information, including registration details

• Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Profile information

• Marketing preferences

• Purchase or account history

• Website and app user journey information

We collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

• Client account information

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Payment details

• Account information

• Purchase or service history

• Video recordings

• Photographs

• Relevant information from previous investigations

• Customer or client accounts and records

• Financial transaction information

• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We use personal information to plan, design and deliver weddings and events, refine our processes, enhance client experience, and ensure our services remain efficient, safe and tailored to client needs.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We process personal data to maintain accurate records, coordinate suppliers, manage logistics, track project progress, and ensure smooth communication throughout the planning process.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We retain and use personal information to respond to enquiries, resolve issues, and protect our business interests in the event of disputes or claims.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you

• Suppliers and service providers

How long we keep information

• Enquiries

  • Kept for 12 months

  • Used to respond to enquiries and manage potential bookings

  • Legal basis: Legitimate interests

• Wedding planning records

  • Kept for contract duration + 6 years

  • Used to deliver contracted services and defend legal claims

  • Legal basis: Contract; legitimate interests

• Guest management data

  • Kept for event date + 12 months

  • Used to manage guest logistics

  • Legal basis: Contract; legitimate interests

• Health‑related information

  • Kept for event date + 12 months

  • Used for guest safety and experience

  • Legal basis: Explicit consent

• Cultural or religious ceremony preferences

  • Kept for contract duration + 12 months

  • Used to deliver personalised ceremonies

  • Legal basis: Explicit consent

• Financial records

  • Kept for 6 years

  • Used for HMRC compliance

  • Legal basis: Legal obligation

• Contracts and signed agreements

  • Kept for contract duration + 6 years

  • Used for legal compliance and defending claims

  • Legal basis: Contract; legal obligation

• Mailing list data

  • Kept until consent withdrawn or 24 months of inactivity

  • Used for updates and marketing

  • Legal basis: Consent

• Portfolio images

  • Kept indefinitely unless consent withdrawn

  • Used for marketing and brand representation

  • Legal basis: Consent

• Website analytics data

  • Kept for 26 months

  • Used to improve website performance

  • Legal basis: Consent (non‑essential); legitimate interests (essential)

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Additional data processor and controller:‍ Squarespace, inc.

We use Squarespace as our website hosting provider. Squarespace acts as our data processor for information submitted through our website (such as contact forms and analytics data). Squarespace processes this information on our behalf and in accordance with our instructions.

Squarespace may also process certain technical data (such as IP addresses, device information, and essential cookies) as a controller for security, performance, and fraud‑prevention purposes. For details, please refer to Squarespace’s privacy policy.

Others we share personal information with

• Organisations we’re legally obliged to share personal information with

• Publicly on our website, social media or other marketing and information media, with explicit consent

• Suppliers and service providers, with explicit consent

Sharing information outside the UK

Squarespace, Inc. stores and processes data in the United States. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Where data is transferred outside the UK, including to the United States, Squarespace applies Standard Contractual Clauses and other safeguards to protect your information.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: dataprivacy@lunettaweddings.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint‍ ‍

Privacy notice V1.2, 22 Aug 2026